Exchange Policy: You're liable to an exchange if:
i) Your product doesn't fit you.
ii) Your product is damaged or if wrong product is sent
iii) To exchange, firstly please courier back to our address with your registered name, phone number, order id: GymX 207 sristhi plaza saki vihar road andheri east mumbai 400072 . Once we receive you'll get a call asking what you need in exchange.
iv) If you've not got your exchange, please write to [email protected]
v) Please do send the product back within 7 days of receiving the product or it might be sent back. Products must be in new condition (unwashed) with all the tags intact.
After we receive the product you'll get a call from Exchange Number:+91 8169898258 (Mon-Fri 11am-4pm) For faster resolutions please email at [email protected]
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Terms & Conditions
By ordering from GymX you accept the terms below
GymX reserves the right to accept/reject orders.
We do not provide any other facilities other than the ones mentioned below.
GymX only allows exchange and has refund in your GymX wallet only via email. Only refund is possible via store credit, where in you can order a product of the same value from us (once you return the original products)
For exchange- It is your responsibility to send the product back safely to GymX Address with your name and number. It must be sent in new condition and within 7 days of customer receiving the product. Courier charges are non refundable.
No compensation will be made. If your product is sold out, please choose another product.
If customer care number is busy please email at [email protected]
Exchange can be done only once
If you've received a wrong/defect product, please share picture on [email protected] and we'll try to arrange a reverse pickup.
If reverse pick up is not available, kindly send the product back to our address. We will exchange the product but no refund will be made.
Due to lighting conditions, or phone screens, products might appear different from screen to screen. Also measurements of the products might have slight variance from the website size chart and you agree to that.
Exchange orders time frame depends on when GymX receives your product.
Once the staff receives the products, customer will get an exchange call.
If your product is sold out and you've sent your product for exchange you must choose a different product of same value. There's no refund for any order (including COD, card payment, wallet, upi, payu or any other payment mode) but exchange is available. If you choose a product of higher value, we'll collect the difference via COD/paytm/online payment. COD orders incur additional Rs.50. Discount codes cannot be clubbed in exchange orders. If you choose a product of lower value, the difference will added to your store credit which you could avail in your future order (within one month).
If you ordered the product via online payment/payu, no refund or chargeback facilities are given. However, we do exchange.
If there are any legal proceedings initiated against GymX, customer/user bears the entire cost of the proceedings including all GymX costs.
Once product is dispatched it is your responsibility to receive the product. GymX holds no responsibility if the product is received by someone else. You will need to contact the courier company directly.
Sale items are not eligible for exchange due to extremely low prices. Incase the customer still wants to exchange, he needs to send the product back to gymx (at his expense) and also pay Rs.100 for delivery to him.
GymX does ship internationally as well however the customer will bear the shipping charges for which the customer will be contacted after placing the order.
GymX holds no liability under any circumstances. Bulk orders are also non refundable.
Due to the coronavirus situations, shipments are getting delayed and by placing the order, you agree with this.
If your prepaid order shows delivered but you've not received kindly update us in 24 hours for investigation or it'll be considered delivered.
Masks are non refundable and cannot be exchanged due to safety reasons.